Our business is to help our clients manage
and protect their data.
We provide a number of unique services to offer our customers
a simple and "pain-free" integration of storage solutions
in their environment.
EAGLE's field engineers specialize in
finding ways to help our clients get the most from their existing
equipment while reducing their overhead and management costs.
Our consultants are available to assess your storage resource
utilization and make recommendations for optimizing your existing
resources, easing your management and provisioning burdens,
and planning for future growth.
We have nearly 20 years of experience
in designing storage solutions for all types of storage environments.
We can help you make the most of your existing environment,
while incorporating cutting edge storage technology that will
bring you a top return for your investment. If a completely
new storage system is needed, we can design a new storage
environment for you from the ground up.
We have been integrating storage solutions
since 1991. We offer complete installations of software, hardware,
and connectivity for clients who want an end-to-end service.
These services include planning meetings and data gathering
for capacity planning; the creation of detailed project plans
and statements of work; and the installation of the backup
server, all clients, additional modules for databases and
messaging servers, documentation, and knowledge transfer.
We tailor configuration of the products based on the client's
requirements and business objectives, including backup window,
tape rotation and retention policies (for backup systems), and
zoning considerations, hardware constraints, and future growth
(for storage systems). Extensive testing for data accessibility,
data restore, and disaster recovery is also available.
No two environments are the same, and integrating a storage solution
system often requires additional expertise to make all the pieces
fit. Our engineers are vendor trained and certified, and have
the experience and know how to tune your system. In addition,
we provide custom programming so you get optimum performance from
your storage investment.
Training users to understand how to best utilize and manage your
storage investment is one of our specialties. From the time of
the installation, through the final testing, your users can have
hands on involvement, which provides superior knowledge transfer.
Our customers value the outstanding support they receive from
EAGLE. Our engineers are trained and certified to offer support
for all the solutions we offer.The longevity we've enjoyed in
the storage arena is largely due to our outstanding product support
team. Some of the support services we offer include:
24x7x365, toll-free telephone support. All calls are answered
by experience engineers. After hours support calls are normally
returned in fifteen minutes.
Single point of contact for all your storage support needs
Escalated status for vendor support
Renewal Update Notification
Our support team will notify prior to the date your annual product
support or warranty renewal is due. This service is a courtesy
to our customers, and helps them to avoid lapses in product support.
EAGLE is proud to offer EAGLE Watch™ Services, a program
which offers product support services to meet the varying needs
of our customers. The purpose of this service is to be proactive
in the support of qualified products purchased from EAGLE. Several
levels of EAGLE Watch support are available depending on your
business needs and the resources available to your storage staff.
We provide 24X7 Phone Support, Remote Monitoring, Remote Administration,
and OnSite Administration.
EAGLE's engineers can control a customer's desktop and help expedite
support via a web browser. This service allows EAGLE engineers
to see what is happening in real-time, and trouble shoot problems
interactively. To access online support, please contact an EAGLE
support engineer to access this service and